jeetwin's Privacy Policy
A clear and detailed explanation of how your personal information is collected, used, and kept safe.
Last updated: 2025Purpose of this Policy
jeetwin fully respects the privacy of its users. This Privacy Policy ("Policy") explains what information is collected when you use the jeetwin platform, how that information is used, how it is stored, and in what circumstances it may be shared with third parties. This Policy should be read together with our Terms and Conditions, as both documents together form the complete framework governing your account and use of our services.
This Policy applies to jeetwin's website, mobile application, and all digital services. By opening an account on jeetwin or by continuing to use the platform, you agree to the terms of this Policy. If you disagree with any term, please stop using the service and contact our support team. Our support team is available seven days a week, twenty-four hours a day, via live chat and email in both Bengali and English.
We may update this Policy from time to time in response to technical changes or legal requirements. For significant changes, you will be notified by email to your registered address or via a notification on the platform. Continued use of the platform after a revised Policy is published means you have accepted the updated terms.
What Information We Collect
The following types of information may be collected at various stages of registration and use of jeetwin.
Identity Information
Information you provide at the time of account registration is collected. This includes:
- Full name and date of birth
- Username and password
- Email address
- Mobile number
- National ID or passport details (for identity verification)
Financial Information
Relevant payment information is stored to process deposits and withdrawals. This includes:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Payment method status
Activity Information
Information about how you use the service on the platform is also recorded automatically:
- Game play history and betting records
- Time and frequency of activity on the platform
- Bonus claim history
- Participation in promotional offers
Technical Information
The following information about your device and connection is collected automatically:
- IP address and geographic location (country level)
- Device type, operating system, and browser version
- Cookie and session data
- Login time, date, and method
How Information Is Collected
2.1 Direct Collection
Information you voluntarily provide when filling in the registration form on jeetwin, verifying your account, adding a payment method, or contacting our customer support team is collected directly. Some services may be limited if this information is not provided.
2.2 Automatic Collection
When you access the jeetwin platform, our servers automatically record certain technical information. Cookies and similar technologies are used to manage your session and keep the platform functioning properly. You can control cookies from your browser settings, though some features may not work correctly if you do so.
2.3 Information Received from Third Parties
Limited information may be collected from identity verification providers, payment processors, and anti-fraud organisations where necessary. This information is used only to ensure the security of your account and to verify transactions.
Purpose of Using Information
jeetwin uses collected information only for specific and legitimate purposes. Each purpose is described in detail below.
Account Management
Information is used to create, verify, and keep your account secure. This includes identifying multiple accounts belonging to the same person and preventing unauthorised use of accounts.
Processing Financial Transactions
Payment information is used to verify and process deposit and withdrawal requests. Transaction history is kept for the resolution of any future disputes.
Customer Support
When you contact our support team, reviewing your account and transaction information allows us to provide a fast and effective resolution.
Security and Fraud Prevention
Technical and transaction data is analysed to detect risks such as suspicious activity, account hacking, and money laundering.
Platform Improvement
By analysing how users use the service, we continually improve the platform's functionality, design, and game selection.
Relevant Communications
Information is used to send promotional content, bonus offers, and important notices that match your preferences and activity. You may request to be removed from marketing communications at any time.
Sharing and Disclosure of Information
jeetwin never sells your personal information for commercial purposes. However, information may be shared with third parties in certain specific circumstances:
4.1 Service Provider Partners
Necessary information is shared with trusted organisations that help us run our technical, financial, and service operations — such as payment gateway operators, identity verification agencies, and cloud service providers. These partners process information according to our instructions and may not use it for any independent purpose of their own.
4.2 Legal Obligations
We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we will disclose only the minimum information necessary to meet the legal requirement.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to a new entity. You will be given as much advance notice as possible before such a change takes place.
4.4 With Your Consent
Outside the situations described above, we do not share your personal information with any third party without your explicit consent.
Data Security Measures
jeetwin follows industry-standard technical and administrative measures to keep your information secure.
5.1 Encryption and SSL
All communication between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Sensitive payment-related information is protected with an additional layer of encryption.
5.2 Access Controls
Only employees who need access to your information for their work are permitted to access it. Every access is logged and reviewed regularly. Employees are contractually bound to maintain confidentiality.
5.3 Security Monitoring
Our systems are continuously monitored so that unauthorised access or suspicious activity can be detected quickly. Regular audits are carried out to identify security vulnerabilities.
5.4 Response to a Data Breach
If a data breach occurs, we will notify affected users immediately and take prompt action to limit the damage. We have a specific incident response plan in place for this.
Data Retention Period
6.1 General Policy
We retain your information only for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal obligations. Most information is retained while the account is active.
6.2 After Account Closure
Even after an account is closed or deactivated, financial transaction records, identity verification documents, and account history are retained for a defined period as required by law. Once that period has passed, the information is securely deleted or anonymised.
6.3 Backups and Logs
System backups and security logs are kept for a limited period and then deleted automatically. This data is necessary to ensure service continuity and for security reviews.
User Rights
Every registered member of jeetwin has the following rights regarding their personal information.
Right to Access
You have the right to know what information we have collected about you and to receive a copy of it. This request can be made to the support team by email.
Right to Correction
If any information we hold about you appears to be incorrect or incomplete, you may request that it be corrected. Identity information will be updated subject to verification.
Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, we may be obliged to retain some information due to legal requirements or the need to resolve disputes.
Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time. Important service-related notices will, however, continue to be sent.
How to Exercise Your Rights
To exercise any of the rights above, please contact our customer support team. After verifying your identity, we will respond to your request within a reasonable time. Our support email: [email protected]
Cookie Policy
8.1 What Are Cookies and Why Are They Used
Cookies are small text files stored on your device. jeetwin uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and security.
- Functionality cookies: Remember your preferences and language settings.
- Analytics cookies: Help us understand how the platform is used.
8.2 Cookie Controls
You can fully or partially disable cookies from your browser settings. However, disabling essential cookies may prevent core functions such as login or payment from working.
Responsible Gaming and Data Protection
jeetwin believes that the protection of personal information and responsible gaming are closely connected. By analysing your gaming activity data, we can identify unusual spending patterns and suggest support where needed. Information collected for this purpose is used solely for your benefit and is not shared with any third party.
If you want to place restrictions on your gaming activity, please contact our support team. To learn more about account-level limits, temporary breaks, or self-exclusion options, visit our Responsible Gaming section. This platform is for people aged 21+ only.
Policy Changes & Contact
10.1 Notice of Changes
If any significant changes are made to this Privacy Policy, you will be notified at least 7 days before the new policy takes effect — either via your registered email or through a clear notice on the platform. The date of the changes and the sections affected will be clearly marked.
10.2 Contact Details
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 support, in Bengali and English
For more details, visit our About Us page, or check the FAQ section for common questions — there you will find answers on accounts, payments, and privacy.